Privacy Policy
Last Updated: March 2025
Contents
1. Introduction
Welcome to MyTickets. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our ticket marketplace application.
2. Information We Collect
We collect several types of information, including:
- Personal Information: Name, email address, phone number, and profile picture
- Account Information: User credentials and authentication data
- Transaction Data: Purchase history, ticket listings, and payment information
- Location Data: City and venue information for events
- Usage Data: App interaction data and preferences
- SMS Consent Data: Opt-in preferences and timestamps
3. How We Use Your Information
We use your information to:
- Process ticket transactions and payments
- Provide customer support
- Send notifications about your transactions and account
- Send SMS alerts for security, ticket updates, and promotional offers (if opted in)
- Verify your identity and prevent fraud
- Customize event recommendations
4. SMS Communications & Opt-in Consent
When you opt in to SMS notifications on MyTickets, you agree to receive messages related to your account activity. These messages may include:
- Updates on ticket limit orders (e.g., when matching tickets become available)
- Status updates on your checkout or ticket purchase
- Security alerts (e.g., unusual login activity)
You will only receive SMS notifications if you explicitly opt in. To opt out at any time, reply STOP to any SMS message from us, or update your preferences in your MyTickets account settings.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Control your notification and SMS preferences
7. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at support@mytickets.com.